[Ei] CEM: Customer Experience and Loyalty Server with Behavioral and Transactional Rewards Management
Boost customer loyalty with [Ei] CEM: Customer Engagement Management, using personalized rewards and data insights to drive repeat business.
Maximize customer engagement with [Ei] CEM by offering tailored rewards based on interactions and purchase history. Encourage loyalty through rewards for both behavioral actions, like referrals and feedback, and transactional actions, such as purchases.
Easily manage the process using interactive kiosks or integrate it into your website, freeing up staff for more personalized customer interactions. Use real-time data on customer behavior, transaction trends, and loyalty metrics to continuously refine experiences and enhance customer engagement and loyalty.
Our Services
MULTICHANNEL COMMUNICATION
Reach your customers located in any place of the planet. Discuss your business on the phone, live chat, email, through social networks, or during online meetings.
EMAIL TRACKING
Keep all your bulks of emails within CRM and see the history of your past interactions at once.
ONE-CLICK TELEPHONE
Make phone calls from CRM and reach your customers and prospects. Keep context of every call and track the history of your conversations in CRM.
SOCIAL INTEGRATION
Take advantage of social media and networking for running the efficient sales process. Monitor the actual trends and explore new leads on the web.
SALES PERFORMANCE
Measure sales performance of specific campaigns and individual employees. Configure and adjust KPI’s to see performance of the team and of each member in particular.
EFFICIENT TEAM COORDINATION
Bring individual specialists together and build the tight-knit marketing team. Coordinate all the marketing campaigns and add required corrections without stopping the whole process.
DETAILED CRM ANALYTICS
Get a deep insight into your lead generation process and use the pre-defined engines and mechanisms to forecast future trends and optimize your approaches.
BOOST SALES PRODUCTIVITY
Use only the proven tools and capabilities to generate more sales revenue. Automate the lead generation process and use the advanced reporting to track any slight changes.
CUSTOMIZABLE USER INTERFACE
Adjust the system look to your needs and objectives with the configurable interfaces, custom views, and pre-installed applications.
WORKFLOW AUTOMATION
Get rid of the manual campaign configuration and adjustment. Create the automated campaign templates and run the preset actions with the easily adaptable event triggers.
MOBILE CEM EXPERIENCE
Use your smartphone to start or pause any campaign, track performance of each phase and see the overall productivity in the dedicated mobile app.
EXTENSIBILITY AND CUSTOMIZABILITY
Bring individual specialists together and build the tight-knit marketing team. Coordinate all the marketing campaigns and add required corrections without stopping the whole process.
EASY DATA INTEGRATION
Quickly integrate the system with your production and retrieve customer and prospect contacts through API or direct integration, or synchronize the sales data in a blink of an eye.
CAMPAIGN PROCESS TRANSPARENCE
Track all pipeline weaknesses and strengths and accumulate the received experience for building efficient campaigns.
FULLY CUSTOMIZABLE PROCEDURES
Build your sales pipeline the way you want and adjust each stage to the specific objectives and performance indicators.
SOLUTION ADAPTABILITY
Tailor the solution to your enterprise requirements with no regard how big your sales team. Delegate permissions and let your sales team bring revenue.
ROLE-BASED OPERATION
Keep different teams operating together but not infringing on the competences of each other. Distribute sufficient permissions on the role-based principle.
FAST SOLUTION IMPLEMENTATION
Make an order and get the fully-operating system with the preset workflows and pipelines ready for driving your sales campaigns.