Enabled with [Ei]-based iOS and Android tablets, retail workforce managers and supervisors are able to receive real-time mass communications with corporate guidance, monitor and engage customers during virtual process as well as perform ongoing observations and capture quality of interactions between customers and employees.
Connected Workforce: Retail sales and field service mobility solutions
Empower, educate and manage field employees with a robust set of productivity tools.
[Ei] Grid mobility tools, together with secure identity-driven content broadcast capabilities, uniquely positions the [Ei] Platform as an integrated remote workforce performance tracking toolkit. It augments your existing workflow, helping you capture and manage efficiency data about your field employees.
Field service and multi-location enterprise employees can improve their productivity and efficiency by having immediate and up-to-date access to customer information, product or service education materials, as well as any digital asset-related information on any device. Whether the information relates to an in-store queue management kiosk, digital smart shelf, marketing screen, or simply a mobile handheld device, your employees can access it wherever they are.
Both the quantity and quality of customer or product engagements are automatically tracked in real-time, via environmental sensors and digital screen interactions, or simply via customer and field manager quality surveys, closely integrating with [Ei] Metrix Business Intelligence dashboards and reports.
Key Applications and Features
TRAINING AND COACHING PRESENTATIONS
LOCATIONS AND TRAVEL MAPPING
DOCUMENTS AND FORMS
ACTIVITY AND APPOINTMENT MANAGEMENT
INTERACTIVE SALES TOOLS
FIELD INVENTORY MANAGEMENT
Project Highlight
Charter
Bluegrass Cellular
Regional wireless carrier with locations, distributed throughout state of Kentucky, enabled retail location employees to perform in-store queue registrations and tracking, access knowledgebase information on diverse variety of products and services as well as schedule appointments for upcoming weekly workshops and seminars
General Motors
An invaluable support tool during North American auto shows, [Ei]-based mobility solutions power digital wheel stands next to showcased vehicles, allow brand ambassadors to match proper cars to appropriate wheel stand identities as well as perform last-minute information updates or new show vehicle registration in the system. All employee and customer interactions with the tablets are captured and tracked for performance review and lead generation purposes, providing better understanding of customer interest in Cadillac cars as well as improving quality of generated leads.