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Telecom: Develop an environment as smart and innovative as the offerings you sell
Create an engaging destination for wireless and telecom customers, while capturing human behavioral data to improve business.
Encourage customers to stay and explore new products with interactive fixtures, product selectors, and signage. The [Ei] platform provides mobility tools such as tablets for field employees, ensuring they share consistent product presentations and information across different regions as they travel.
Back in store, with queue management and customer tracking integrated into your system, harness valuable data on human behavior and provide accurate inventory and loss prevention information. In addition, centralized content management gives you total control over in-store marketing, providing personalized messaging across digital signage and interactive product displays.
Encourage customers to engage with your products, triggering relevant content instantly when items are picked up. Or directly connect customer interaction with nearby staff to assist the sale. With Evogence, the power of the technology is only the beginning; how you utilize it to boost sales and drive your business forward is limited only by your imagination.
Solutions
FIELD EMPLOYEE MOBILITY TOOLS
QUEUE AND APPOINTMENT MANAGEMENT
INTERACTIVE PRODUCT EXPERIENCE FIXTURES
SELF-SERVICE AND EMPLOYEE BACKROOM KIOSKS
DIGITAL PRODUCT SELECTORS
RETAIL TRAFFIC AND DWELL TRACKING
IN-STORE DIGITAL SIGNAGE
INVENTORY TRACKING AND LOSS MANAGEMENT
RETAIL EMPLOYEE PERFORMANCE MEASUREMENT
Project Highlight
DIgicel
Bluegrass Cellular
Regional wireless carrier with locations, distributed throughout state of Kentucky, enabled retail location employees to perform in-store queue registrations and tracking, access knowledgebase information on diverse variety of products and services as well as schedule appointments for upcoming weekly workshops and seminars
IT&E
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Quest Communication
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Metro PCS
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Charter
Enabled with [Ei]-based iOS and Android tablets, retail workforce managers and supervisors are able to receive real-time mass communications with corporate guidance, monitor and engage customers during virtual process as well as perform ongoing observations and capture quality of interactions between customers and employees.